Troubleshooting
- I haven't received the rewards from Tapjoy offers. What should I do?
- My Style Score hasn't changed for a long time. Is it fine?
- The game constantly freezes/crashes. What should I do?
- I sent my look for voting, the gems/coins were deducted, but it wasn’t submitted. What should I do?
- The game is showing a network/connection issue screen
- I can’t enter the game as it keeps loading. What should I do?
Gameplay
- I’ve accidentally purchased an item. Can I get a refund for it?
- I’ve created a look for a challenge and the submit button is not available. What should I do?
- I’ve created a look and purchased items, but my look wasn't submitted for voting. What should I do?
- How to earn in-game currency
- How does the voting mechanism work?
- What do I receive for participating in voting?
Account
- How to change the account name and avatar
- How can I change my game language?
- I can’t log in with my Facebook account. What should I do?
- I have a new device. How can I sync my progress on different accounts?
- How to delete my SUITSME account?
- My SUITSME progress and my account are gone. Can you restore it?
Purchases
- How can I cancel the Subscription?
- I made an accident transaction. What should I do?
- How can I purchase an exclusive item?
- How can I cancel my purchase and get a refund?
- How can I purchase in-game currency?
- How do I purchase the subscription?