First, try restarting the game and check the submission status again. If the look still hasn’t been submitted and the challenge is still active, please try submitting it once again. Currency won’t be deducted from your balance a second time if you use the same outfit.
If the look wasn’t submitted and the challenge has already ended, contact us through the “Contact Support” button in the game settings. Our team will investigate the issue and assist you in resolving it!