Please note that ads are provided by a third-party service. Because of this, we don’t have full control over how they function or whether rewards are delivered correctly. However, we actively monitor these cases and forward any issues to our team for investigation.
What you can try first
Before contacting support, try the following:
- Close the game completely and reopen it
- Make sure you have a stable internet connection
- Try watching another ad and check if the reward is granted
In many cases, restarting the app can resolve temporary issues.
Still missing your reward?
If the issue continues, please contact us directly from the app so we can investigate your case.
When contacting support, include:
- A detailed description of the issue
- An approximate date and time when the reward was not received
- Any additional details that may help us reproduce the issue (for example: what you were doing before watching the ad)
Providing this information allows our team to manually check your case and determine whether the issue is on our side.