FAQ

Troubleshooting

• I haven't received the rewards from Tapjoy offers. What should I do?
• My Style Score hasn't changed for a long time. Is it fine?
• The game is showing a network/connection issue screen
• I can’t enter the game as it keeps loading. What should I do?

Gameplay

• I’ve accidentally purchased an item. Can I get a refund for it?
• I’ve created a look for a challenge and the submit button is not available. What should I do?
• I’ve created a look and purchased items, but my look wasn't submitted for voting. What should I do?
• How to earn in-game currency
• I don’t have an item that I purchased previously – it is missing.

Account

• How to change the account name and avatar
• How to delete my SUITSME account?
• My SUITSME progress and my account are gone. Can you restore it?

Purchases

• How to cancel the weekly subscription
• I purchased a special offer/ a pack/ a Season Pass and it is not added to my SUITSME account. What should I do?

Voting

• What do I receive for participating in the voting?