If you didn’t receive in-game currency after a purchase, please contact our customer support team with your purchase receipt. The support team will investigate and credit your game balance with the purchased currency.
How do I contact the customer support team?
- Open the game and go to the Account section.
- Open Settings, then tap on the Contact Support button.
- Provide details of the issue and attach a screenshot of the payment receipt.
Where do I find the receipt?
For App Store users:
- Check your email for the receipt from the App Store.
- Alternatively, open the App Store app, go to your Profile (top right corner), and open Purchase History. Find the transaction for which you didn’t receive currency.
For Google Play Store users:
- Check your email for the receipt from the Google Play Store.
- You can also open the Google Play Store app, go to the Menu, then Payments & Subscriptions, and find the transaction for which you didn’t receive currency.